Role Description

In this role:

• Take initiative to gather, organise and synthesize large amounts of information from various sources

• Working with stakeholders to understand their needs, concerns and the environment that they operate in with respect to deliver goals and outcomes

• Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes

• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary in a timely manner

• Liaise and collaborate with external suppliers as required

Essential:

• At least 5 years' experience delivering complex process and technical changes as a Senior Business Analyst

• Expertise in process mapping with standardised techniques such as SIPOC

• Expertise in merchant acquiring and card payments industry and technologies

• Excellent communication skills, including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing

• Proven track record of working to deadlines, results driven

Requirements

• Experience with large scale customer and data migrations projects

• Experience capturing and managing requirements and user stories in Confluence and JIRA

• Experience documenting customer journeys, process flows, and standard operating procedures

• Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways

• Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights

• Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots, Tableau, PowerBI)

• Experience with interpreting technical specs for Pega and API's

• Practical application of BABOK® Knowledge Areas including Agile ways of working

• Familiarity with frameworks such as GDF, SDLC, Pace