Role: Consumer Credit/Debit Card Business Performance Management Manager

Engagement Type: Embedded to client site (Full‑time, On‑site)
Duration: 10 months
Location: Issuer site – Philippines (APAC)

Role Summary

This is a hands‑on, client‑embedded role supporting an issuer’s consumer credit/debit card portfolio. The resource will work with the issuer’s cards team to track portfolio performance, measure initiatives, identify improvement opportunities, and support execution of card launches and campaigns.

The role is execution‑focused and analytical, acting as an extension of the issuer’s card business team.

Embedded Portfolio Performance Management

• Own ongoing tracking of the consumer credit/debit card portfolio, including acquisition, activation, spend, revolver behaviour, attrition, and profitability.
  
• Produce regular performance reports, dashboards, and insights for issuer stakeholders and internal teams.
  
• Support preparation of business reviews and performance readouts, translating data into clear, actionable insights.
  

Initiative Tracking & Impact Measurement

• Support delivery and tracking of Mastercard initiatives, particularly card launches, portfolio campaigns, and lifecycle initiatives (e.g., acquisition, usage, retention).
  
• Define and monitor success metrics for initiatives in collaboration with issuer stakeholders.
  
• Measure post‑launch performance, highlight gaps versus targets, and recommend practical optimization actions.
  
• Drive quarterly cards performance reviews for the issuer’s portfolio and provide insights on how they can perform at par and/or better than the market. Collaborate with teams to present insights and craft supporting narratives.
  

Day‑to‑Day Business & Execution Support

• Provide hands‑on support for day‑to‑day card business problem solving, including identifying performance issues and improvement opportunities.
  
• Coordinate across issuer product, marketing, analytics, and operations teams to support timely execution of initiatives.
  
• Be the liaison person between issuer and scheme on topics such mandates & bulletins, platform access and other enquiries.
  
• Track key actions, dependencies, and risks related to portfolio initiatives and raise issues proactively.
  

Client & Stakeholder Engagement

• Act as a trusted on‑site / embedded partner to the issuer’s cards team.
  
• Respond to ad‑hoc data pulls, performance questions, and analysis requests from issuer stakeholders.
  
• Support internal account and consulting teams by providing on‑the‑ground visibility into portfolio performance and execution status.
  

Required Skills & Experience

• 8–12 years of experience in consumer credit/debit cards, retail banking, or payments, with exposure to portfolio performance management or analytics
  
• Strong understanding of consumer credit/debit card performance drivers and portfolio economics
  
• Experience with working with credit/debit cards PnL, producing performance reports, dashboards, and business reviews for senior stakeholders
  

·       A practical, execution-focused professional who adapts easily to client settings and collaborates effectively with individuals at all levels of seniority.

• Strong analytical and problem‑solving skills, with the ability to translate data into clear insights
  
• Proven ability to work cross‑functionally and manage multiple workstreams simultaneously
  

Preferred Experience

• Experience supporting issuer card portfolios in an embedded or consulting capacity.
  
• Exposure to card launches, acquisition campaigns, or product lifecycle management initiatives
  
• Experience working directly with issuer product or marketing teams
  
• Experienced project manager in card business or former card business managers