The successful candidate will expertly navigate both technical and non-technical challenges, collaborating with cross-functional teams to proactively resolve issues and ensure merchants who sign up are onboarded to systems without delays. They must demonstrate a strong commitment to operational efficiency and be able to apply technical troubleshooting skills to assist in identifying the root causes of user-reported problems within the merchant onboarding scope preventing their recurrence. The successful candidate must also possess a sound knowledge of financial risk and compliance to ensure that all onboarded merchants adhere to the required regulatory mandates.

Essential:

• Previous experience working within the FinTech, Payments or B2B SaaS Industry particularly in Banking or Finance. 

• Familiarity with merchant payment systems and industry regulations (e.g., KYC, AML) is highly desirable. 

• Strong analytical and problem solving abilities to identify, break down and resolve issues. 

• Strong attention to detail in reviewing data and understanding workfl ows. 

• Ability to collect, analyze and interpret data to identify trends and patterns to formulate and implement recommendations. 

• Excellent written and verbal communication skills to effectively communicate with stakeholders any proposed recommendations or findings. 

• Ability to work effectively with cross-functional teams and communicate with technical and non technical stakeholders.

Desirable:

• Familiarity with the Google Workspace Environment

• Proficiency in Microsoft Excel and experience with project management tools (e.g., Jira, Confluence) is a plus.

• Proficiency in relevant software, such as process mapping tools and data analysis software eg: LucidChart or Miro.

• Demonstrable experience in working within an Agile Scrum framework.

• Previous experience in retail payments and servicing merchants.